1.Safe key return is arranged when you are home from your trip. Keys are never posted back through the letter box on our final sitting, just incase your return is delayed. You will be asked to complete a Key Release form when we collect your keys, that will give you further info (you can also complete it HERE)

2. PLEASE NOTE We will never leave your keys alongside any information linking them to your home address and when visiting while you are away will be discreet, not drawing attention to an empty house. We do not wear uniform or arrive in a vehicle advertising our service

3. After your first booking you may be charged for repeatedly collecting and returning keys. For example, payment for 2 x single bookings, would require us to actually complete 4 visits. The ‘key fees’ go towards covering additonal travel costs for the additioanl 2 visits. To avoid this, you are welcome to drop keys to us or we are always more than happy to hold onto the spare.